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Order Acceptance and Shipping Policy

Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method.  Once your order has passed the review by our Credit Card Department, it is sent to our warehouse for shipment.

Processing an order may take up to 3 business days from the time your order is received.

Please CLICK HERE to view Master Tool Repair's entire Order Processing and Shipping guidelines. (html)

Please CLICK HERE to view Master Tool Repair's entire Order Processing and Shipping guidelines. (pdf)

Questions about returns can be sent by e-mail to:

Note: Some files may require Adobe Acrobat Reader(pdf). If you do not have Adobe Reader installed on your computer, please click here to download and install this application. 

Do our shipping personnel multi-task?

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Orders under $9.95 require a low order fee of $5.00.

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